Nabaje Privacy Policy — Your Data, Protected

01 Introduction

Nabaje ("we", "us", "the platform") operates nabaje.net, an online gaming platform serving players in Bangladesh. As part of operating this platform, nabaje collects and processes certain personal data about registered players and visitors to the site.

This Privacy Policy explains what personal data nabaje collects, the legal basis for processing it, how it is used, who it may be shared with, and what rights you have in relation to your data. Nabaje is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles.

This policy should be read alongside the nabaje Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and nabaje.

02 Data We Collect

Nabaje collects the following categories of personal data from players:

Nabaje does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

03 How We Collect Your Data

Nabaje collects personal data through the following means:

• Direct registration: When you create a nabaje account, you provide your name, date of birth, mobile number, and payment details directly.
• Platform activity: As you use nabaje, the platform automatically records your game activity, session data, and transaction history.
• Payment providers: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, nabaje receives confirmation and transaction reference data from the payment provider. Nabaje does not receive your mobile banking PIN or password.
• Device and browser: Technical data such as your IP address, device type, and browser version is collected automatically when you access nabaje.net.
• Support interactions: When you contact nabaje support via email or live chat, the content of those communications is recorded for quality and dispute resolution purposes.
• Cookies and tracking: Nabaje uses cookies and similar technologies to collect usage data. See Section 7 for full details on how nabaje uses cookies.

04 How We Use Your Data

Nabaje uses your personal data for the following purposes:

• To create and manage your nabaje account, including verifying your identity and age.
• To process deposits and withdrawals via your chosen payment method.
• To provide customer support and resolve disputes or complaints.
• To send you important account notifications, such as transaction confirmations and security alerts.
• To monitor your account for signs of problem gaming and apply responsible gaming measures where appropriate.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To comply with legal and regulatory obligations applicable to nabaje's operation.
• To improve the nabaje platform, including game performance, payment processing speed, and user experience.
• To send you promotional communications about nabaje bonuses and offers, where you have opted in to receive these.

05 Sharing Your Data

Nabaje does not sell, rent, or trade your personal data to any third party. However, nabaje may share your data with the following categories of recipients where necessary:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where KYC verification is required, nabaje may share your identity documents with a trusted verification partner. This data is used solely for verification purposes.
• Regulatory and law enforcement authorities: Nabaje may be required by law to disclose certain player data to regulatory bodies or law enforcement agencies. Nabaje will comply with all lawful requests for data disclosure.
• Technology service providers: Nabaje uses third-party technology providers for hosting, security monitoring, and platform analytics. These providers are contractually bound to handle data securely and only for the purposes specified by nabaje.

In all cases where data is shared with third parties, nabaje ensures that appropriate data protection agreements are in place and that your data is handled with the same level of care as it is within the nabaje platform.

06 Payment Data

Nabaje processes all payments in BDT via bKash, Nagad, and Rocket. When you make a deposit or withdrawal, the following applies to your payment data:

• Nabaje records your mobile banking account number (e.g. your bKash number) for the purpose of processing withdrawals to the correct account.
• Nabaje does not store your mobile banking PIN, password, or OTP at any point. These credentials are entered directly into the payment provider's interface and are never transmitted to or stored by nabaje.
• Transaction reference numbers and amounts are stored in your nabaje account history for your records and for dispute resolution purposes.
• Nabaje uses SSL encryption for all payment-related data transmitted between your device and the nabaje platform.

07 Cookies and Tracking Technologies

Nabaje uses cookies and similar tracking technologies to improve your experience on the platform and to collect usage data. The types of cookies nabaje uses include:

• Essential cookies: Required for the nabaje platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to understand how players use the nabaje platform, which pages are visited most, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies: Store your platform preferences such as language settings and display options so you do not need to re-enter them each visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the nabaje platform, but some features may not function as intended. Nabaje does not use cookies to track your activity on other websites.

08 Data Retention

Nabaje retains your personal data for as long as your account is active and for a period after account closure as required by applicable regulations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute.
• Technical and usage data: Retained for up to 12 months, after which it is anonymised or deleted.

When data is no longer required and the retention period has expired, nabaje securely deletes or anonymises it so that it can no longer be linked to you as an individual.

09 Your Data Rights

As a nabaje player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of all personal data nabaje holds about you at any time.
• Right to rectification: If any of your personal data held by nabaje is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that nabaje delete your personal data. This right is subject to nabaje's legal obligations to retain certain data for regulatory compliance purposes.
• Right to restrict processing: You can ask nabaje to limit how your data is used in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that nabaje provide your data in a structured, machine-readable format so that it can be transferred to another service.
• Right to object: You can object to nabaje processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests.

To exercise any of these rights, contact nabaje at [email protected]. Nabaje will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified if this is the case.

10 Security Measures

Nabaje takes the security of your personal data seriously and has implemented the following technical and organisational measures to protect it:

• SSL/TLS encryption for all data transmitted between your device and nabaje.net.
• Encryption of sensitive data stored in nabaje's databases, including identity documents and financial records.
• Strict internal access controls ensuring that only authorised nabaje personnel can access player data, and only to the extent required for their role.
• Regular security audits and vulnerability assessments of the nabaje platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Monitoring systems that detect and alert on unusual account activity in real time.

While nabaje takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your nabaje account has been compromised, contact [email protected] immediately and change your password.

11 Minors and Under-18 Protection

Nabaje does not knowingly collect personal data from anyone under the age of 18. The nabaje platform is strictly for adults. If nabaje discovers that a player under 18 has registered an account, the account will be closed immediately and all associated data will be deleted, except where retention is required by law.

If you are a parent or guardian and believe that a minor has registered on nabaje, please contact [email protected] immediately with details so that the account can be investigated and closed promptly.

12 Changes to This Privacy Policy

Nabaje may update this Privacy Policy from time to time to reflect changes in the platform, applicable regulations, or data handling practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how your data is used, nabaje will notify registered players via email or an in-platform notification before the changes take effect. Continued use of the nabaje platform after a policy update constitutes acceptance of the revised Privacy Policy.

Nabaje encourages you to review this Privacy Policy periodically to stay informed about how your data is being protected.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how nabaje has handled your personal data, please get in touch:

• Email: [email protected]
• Support is available 24 hours a day, 7 days a week.
• Nabaje aims to respond to all privacy-related enquiries within 5 business days.